Returns, Exchanges & Shipping Policy

At AKSS, we take pride in delivering both exceptional style and thoughtful service. While we hope you’re completely happy with your purchase, please take a moment to review our policy before placing your order.

 

Returns & Exchanges

We do not offer returns or exchanges under normal circumstances. However, if you experience a genuine quality issue, we’ll be happy to review the matter on a case-by-case basis.

  • Quality concerns must be reported within 48 hours of receiving your order.
  • Please email info@akssbyatya.com with your order number and clear photos of the issue.
  • Our Quality Control team will assess the issue and respond promptly.

If approved, we may offer:

  • A replacement item, or
  • Store credit for future purchases

Please note:

  • Items that are custom-made or purchased on discount are not eligible for return, refund, exchange, or chargeback.
  • Items must be in original condition and packaging.

 

Non-Exchangeable Conditions

We are unable to accept returns or exchanges if:

  • The item is not in its original condition
  • The item was damaged due to misuse or unauthorised alterations
  • The item is returned without prior approval
  • Items that are custom-made, customised, or purchased on discount are not eligible for return, refund, exchange, or chargeback.

 

Shipping Policy

  • We offer free shipping on all orders over £250 GBP (or the equivalent amount in your local currency). Standard shipping rates apply to orders below this threshold.
  • Shipping fees are calculated at checkout based on your location and parcel weight.
  • Orders are typically processed and delivered within up to 4 weeks of your order date.
  • International customers are responsible for any applicable customs duties or local taxes.

 

Return Shipping (if approved)

  • Customers are responsible for the cost of return shipping.
  • Shipping fees are non-refundable.
  • For returns valued over £50 GBP, we recommend using a tracked or insured shipping service, as we cannot guarantee receipt of returned items.

 

For any questions or support related to returns, exchanges, or shipping, please contact us at: info@akssbyatya.com