Returns, Exchanges & Shipping Policy

At AKSS, we take pride in delivering both exceptional style and thoughtful service. While we hope you’re completely happy with your purchase, please take a moment to review our policy before placing your order.

 

Returns & Exchanges

We do not offer returns or exchanges under normal circumstances. However, if you experience a genuine quality issue, we’ll be happy to review the matter on a case-by-case basis.

  • Quality concerns must be reported within 48 hours of receiving your order.
  • Please email info@akssbyatya.com with your order number and clear photos of the issue.
  • Our Quality Control team will assess the issue and respond promptly.

If approved, we may offer:

  • A replacement item, or
  • Store credit for future purchases

Please note:

  • Items that are custom-made or purchased on discount are not eligible for return, refund, exchange, or chargeback.
  • Items must be in original condition and packaging.

 

Non-Exchangeable Conditions

We are unable to accept returns or exchanges if:

  • The item is not in its original condition
  • The item was damaged due to misuse or unauthorised alterations
  • The item is returned without prior approval

 

Shipping Policy

  • Free shipping is available within the UK and Pakistan.
  • For all other countries, shipping fees are calculated at checkout based on your location and parcel weight.
  • Orders are typically processed and delivered within up to 4 weeks of your order date.
  • International customers are responsible for any applicable customs duties or local taxes.

 

Return Shipping (if approved)

  • Customers are responsible for the cost of return shipping.
  • Shipping fees are non-refundable.
  • For returns valued over £50 GBP, we recommend using a tracked or insured shipping service, as we cannot guarantee receipt of returned items.

 

For any questions or support related to returns, exchanges, or shipping, please contact us at: info@akssbyatya.com

AKSSis a reflection of quiet elegance, timeless style, and thoughtful craftsmanship.
Founded with a heartfelt tribute to the memory of my mother — a woman of timeless grace, an eye for detail, and an effortless sense of style — AKSS is born from the belief that true beauty is found in simplicity, quality, and soul

Our debut collection,Rukh-e-Yaar, is a modern heirloom line inspired by her legacy. Each piece is thoughtfully crafted in fine silks and airy organzas, designed to be worn, cherished, and passed down — a reflection of grace that endures

Our Mission

At AKSS, we are dedicated to creating fashion that lasts — not just in fabric, but in memory. From pure silk yarns to the lightest organza and the subtlest hand embroidery, every detail tells a story. Our pieces are designed for the woman who appreciates refined elegance — beauty expressed with grace.

Looking ahead, AKSS will continue to explore new horizons, offering contemporary silhouettes in our upcoming prêt capsule and a more opulent collection for the wedding season.